International shipping

Unfortunately, we only ship in UAE, Kuwait and Qatar for the moment.

Shipping rates

You can avail Free shipping for orders above:

  • Kuwait -2KD below 20KD
  • Qatar –20 QAR under 250 QAR
  • UAE –All orders


How can I pay for my order?

You can pay for your order using Credit/Debit card or pay Cash on Delivery. For Cash on Delivery orders, an additional fee will be incurred as per below:

  • UAE –AED 20
  • KUWAIT –KWD 2.750
  • QATAR –QAR 20


14 days to change your mind

If you are not completely satisfied with your purchase we offer you a 14 day return service free of charge. However, all items must be returned to us in a saleable condition. They must be returned unused and in their original, undamaged packaging.

Creating a return request

  • Click on My Account-> Returns-> Create a Return-> Choose a reason for return-> Proceed & submit
  • Our courier partner shall collect the package with 1-3 days
  • Ones the item is picked up & it matches the criteria of return (unused, good condition, with original tags)
  • The amount will be refunded to your wallet withing 3-4 working days or your respective bank ac withing a period of 5-7 working days
  • If your unable to create Return request please email us at

Please contact our customer service before you return your products. They will be glad to further assist you.

** Please note that returns for orders placed online cannot happen at any of our retail stores.

Can I return my products at all times?

We offer you a 14 day return service free of charge.

When and if returning your products, please consider the following terms and conditions:

  • Cosmetic products (cream, make-up, lotion, gel, shampoo, shower foam, etcetera.) may only be returned unopened and in their original packaging for hygienic reasons. Unfortunately we will not take back any opened containers, jars, tubes or bottles.
  • We will only be able to accept returns on clothing when they have not been worn, soiled or washed and only if the original price tags are still attached. Underwear can only be returned in unopened packaging.
  • We are able to process your returns and exchanges only when the order is returned to us in saleable condition, in original packaging and in a sturdy return box, faulty products excluded. We reserve the right to refuse returns that show wear and tear or other damage inflicted by the customer.

** Please note that returns for orders placed online cannot happen at any of our retail stores.


  • Always ask for proof of postage at your post office when returning an order.
  • Open your shipping package with great care to keep it in good condition if you need to make a return.

How do I return or exchange my product(s)?

In order to return your product, please give us a call or write to our customer service. Unfortunately, we do not provide exchanges as of now. If you are unhappy with your product, kindly place a return request to our customer service team.

How long will it take to receive my refund?

As soon as your return order has been accepted we will refund your money within 14 days.

The way your refund is processed depends on your original payment method.

** Refund for Cash on Delivery orders will be sent as store credit on the customer registered account on the website.

جميع الحقوق محفوظة © ريتوالز 2019